Account and Data Deletion

This page explains how to delete your Segue account and the data linked to it.

Delete from the App

If you registered an account with Apple or Google

1. Open Segue.
2. Go to "Settings" → "Privacy and deletion" → "Delete account."
3. Review the data that will be deleted.
4. Verify your identity with Apple or Google.
5. Enter the confirmation phrase shown on the screen to complete the deletion.

If you are a guest (no registered account)

Go to "Settings" → "Privacy and deletion" → "Reset app" to stop using the app as a guest and erase the data on your device. Guest data is tied to your device and cannot be restored if you delete the app.

If you are subscribed to Premium

You cannot delete your account while you are subscribed or while your subscription status cannot be verified. Please cancel first from the subscription management screen in the App Store or Google Play. Deleting the app does not cancel your subscription.

If You Cannot Use the App

If you cannot delete your account from the app, for example because you deleted the app or lost your device, please contact us through the contact form below with the subject "Segue account deletion request." To verify your identity, please include the following information.

• The service you used to register (Apple or Google) and the email address associated with it
• The approximate date and time you last used the app
• Whether you are subscribed to Premium

After verifying your identity, we will delete your account and notify you once deletion is complete. Never send us your password or verification codes.

Data That Will Be Deleted

• Authentication account (user ID and Apple / Google link information)
• Profile, settings, and notification settings
• Context records such as place types and times of day, and "Today's journey" (Trail)
• Playback, save, and discovery history; saved songs; and playlists you created
• Links to photos and videos (asset identifiers, capture dates and times, and coarsened location information)
• Past generation request records (if any) and shared playlists you made public
• Song report records
• Subscription status records (anonymized)

Data That Will Not Be Deleted

• Photos and videos themselves in your device's photo library (Segue does not copy or transmit them)
• Generated songs (these are created and provided by us using AI and are not data linked to users)
• Transaction records that must be retained by law and records necessary to prevent fraud (deleted after the required period has passed)

Please Note

• Deletion cannot be undone. Deleted data and saved songs cannot be restored.
• The cache on your device is cleared after deletion on the server side is complete. If any cache remains, you can clear it by deleting the app or through your device settings.

Contact

For inquiries regarding deletion, please use the contact form below.